Complaint Letter

Dear Sir or Madam,

I am writing to express my dissatisfaction with the recent experience I had while purchasing your product at one of your stores located in [Location]. On [Date], I bought a [Product Name] from your store, expecting it to meet the quality and standards advertised on your website. Unfortunately, the product did not live up to my expectations, and I would like to bring this matter to your attention.

When I first used the product, I noticed several issues that were quite disappointing. For instance, the [specific issue, e.g., material quality, functionality, design flaw]. Additionally, there was no proper instruction manual provided, which made it difficult for me to use the product effectively. This lack of clarity has caused unnecessary inconvenience, as I have been unable to enjoy the full benefits of what I paid for.

Moreover, when I contacted your customer service department to report these problems, I found their response to be unhelpful and dismissive. The representative I spoke to seemed unwilling to address my concerns seriously, offering only vague solutions that did not resolve the situation. Such an attitude is unacceptable, especially considering the importance of good customer service in maintaining customer satisfaction.

I believe that all customers deserve products of high quality and reliable support from the company they choose to do business with. In light of the above issues, I kindly request that you either replace the defective product with a new one or provide a full refund. I hope that this matter can be resolved promptly so that I may continue to consider your brand for future purchases.

Thank you for taking the time to read my complaint. I look forward to hearing from you soon regarding this issue. Please feel free to contact me at [Your Contact Information] if you require any further details.

Sincerely,

[Your Name]

This letter expresses frustration over a faulty product and poor customer service while maintaining a polite tone suitable for formal communication. It clearly outlines the problem and politely requests a resolution.

标签：